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Hydro 3
Is the Hydro 3 pool cleaner suitable for both saltwater and chlorinated pools?
Yes, it is suitable for both saltwater and chlorinated pools.
Will the Hydro 3 cordless pool cleaner get stuck on raised drain covers at the bottom of the pool?
It has been tested with standard drain covers and will not get stuck.
Can the Hydro 3 cordless pool cleaner clean the edges, bottom, and steps of thepool simultaneously?
The Hydro 3 does not have side brushes, so edge cleaning may be less effective. It achieves at least 90% coverage for bottom cleaning, but it currently performs poorly on narrow steps.
Can the Hydro 3 collect large leaves?
Tests have shown that it can easily collect leaves up to 6x10 cm in size.
Can the battery be replaced?
The battery assembly is not replaceable.
Can the Hydro 3 pool cleaning robot be left in the pool for extended periods?
No, it is not recommended to leave the robot in the pool for extended periods.
Hydro 4 & Hydro 6
What are Hydro 4 and Hydro 6?
- Hydro is one of a series of fully automatic pool-cleaning robots under the Chasing brand.
- Hydro 4 is a small and medium-sized double-pump pool cleaner. There are two versions: a wired version and a wireless version for customers to choose from.
- Hydro 6 is a medium to large double-pump pool cleaner, mainly used for medium sized pools.
What type of pool and water quality are Hydro 4 and Hydro 6 suitable for? Can l use Hydro 4 to clean hot spring pools / cisterns /fish ponds etc?
- Hydro 4 and Hydro 6 are mainly suitable for small and medium domestic pools and small commercial pools with a water depth of less than 20m and a surface area of less than 350m2.
- There are no restrictions on the shape of the pool. The working water temperature range is 5 to 40℃, the working depth is 0.8-5m and the chlorine level is 4ppm. Salt content below 10,000 ppm, pH 7-7.8 water environment.
- It can be used to clean thermal pools, but we do not recommend it for cisterns and fish ponds.
What is the size and weight of Hydro 4 and Hydro 6?
- Hydro 4:400mm*400mm*250mm 7.5Kg
- Hydro 6:480mm*480mm*290mm 12.5Kg
Can Hydro 4 and Hydro 6 be used on a rainy day?
Yes, but please try to avoid using the power control box in prolonged rain. The Power Control Box should be placed in a rainproof location.
How long are the Hydro 4 and Hydro 6 buoyancy cables?
- Hydro 4 buoyancy cable: 15m
- Hydro 6 buoyancy cable: 18m/25m
What areas of the pool can Hydro 4 and Hydro 6 clean?
Swimming pool bottom, swimming pool walls and swimming pool waterline.
How many types of filters are there?
① 150um nylon filter, used for season opening or daily cleaning of private pools;
② 120g PET non-woven pleated filter paper, used for daily maintenance and cleaning of high-quality private pools;
③ 2mm polyester bag, used for daily cleaning of medium and large commercial pools;
④ 0.5mm single-side brushed velvet cloth, this material is used for daily cleaning of domestic swimming pools.
What is the Hydro series swivel ring used for?
Hydro Series swivel rings are used to prevent tangling of cables.
Can l use the Hydro series to suck up liquid flocculants or other clarifying agents?
Yes, the Hydro series can be used to vacuum liquid flocculants or other clarifying agents.
How can l clean the filter?
You can use clean water at a certain pressure to rinse. For stubborn stains, you can use a water pistol.
Why won't my Chasing Hydro climb the wall? What should l do?
The filter can become clogged after a period of use. Cleaning the filter in time may solve the problem of not being able to climb the wall.
Is there anything that needs attention when using the Chasing Hydro?
Please follow the instructions in the manual.
After-Sales Support
If l encounter any problems with my Chasing product, how can l get support?
If there is any question or problem, please feel free to contact Chasing Support Team.
- support01@chasingcleaner.com for Europe,
- support02@chasingcleaner.com for Asia and Oceania,
- support03@chasingcleaner.com for South America, North America, and Africa.
- Information you may need to provide: problem description (with videos/pictures); purchase channel; purchase date(receipt or screenshot of the order); APP version; phone/tablet model, SN, etc.
- Note: There are many possible problems and solutions(see the part "Fault Information") in the user manual, it is recommended to check the user manual before you contact Chasing Support Team, to get a quick solution.
For more information, please check the user manual.
What is the warranty period for the pool cleaning robot, and what issues are covered under warranty?
Warranty Period:
- Hydro 6: 3-year warranty
- Hydro 4: 3-year warranty (pump motor and drive motor components have a 2-year warranty)
- Hydro 3: 2-year warranty
Warranty Coverage: The warranty includes replacement and repair services for related components of the product.
Who are your authorized retailers?
- Hydro 6: Replaceable parts include the main compartment, PCBA board, control box, adapter, buoyancy line, power cord, indicator light, drive motor, pump motor, slip ring, battery pack, and filter basket (filter not included).
- Hydro 4: Replaceable parts include the battery pack, transmission system gears, bearings, indicator light, drive motor, pump motor, main compartment, PCBA board, adapter, power cord, and filter basket (filter not included).
- Hydro 3: Replaceable parts include the main compartment, PCBA board, power supply, adapter, buoyancy line, power cord, indicator light, drive motor, pump motor, battery pack, and filter basket (filter not included).
Note: The warranty period varies for different replaceable parts.
Purchase and distribution
How long does it take for delivery to home after purchase?
All parcels will be shipped within 1-2 business days.
Estimated delivery time
- Hydro 3 / Hydro 4 Available in US warehouse
- Delivery from US warehouse: 3-4 Business Days
- Hydro 6 / Hydro 6UV Available in China warehouse
- Delivery from China Warehouse: 5-8 Business Days
Shipping Method - Standard shipping by DHL, UPS and FedEx
What is the warranty period for the pool cleaning robot, and what issues are covered under warranty?
Warranty Period:
- Hydro 6: 3-year warranty
- Hydro 4: 3-year warranty (pump motor and drive motor components have a 2-year warranty)
- Hydro 3: 2-year warranty
Warranty Coverage: The warranty includes replacement and repair services for related components of the product.
Who are your authorized retailers?
- Hydro 6: Replaceable parts include the main compartment, PCBA board, control box, adapter, buoyancy line, power cord, indicator light, drive motor, pump motor, slip ring, battery pack, and filter basket (filter not included).
- Hydro 4: Replaceable parts include the battery pack, transmission system gears, bearings, indicator light, drive motor, pump motor, main compartment, PCBA board, adapter, power cord, and filter basket (filter not included).
- Hydro 3: Replaceable parts include the main compartment, PCBA board, power supply, adapter, buoyancy line, power cord, indicator light, drive motor, pump motor, battery pack, and filter basket (filter not included).
Note: The warranty period varies for different replaceable parts.
Security Issue
Is the Chasing Pool Cleaning Robot safe to use? Does it have protective designs to prevent electrical leakage?
Yes
Does the cleaning robot require supervision while in operation?
No